Return Policy

Return & Refund Policy

At JoySprout, customer satisfaction is our priority. We want every family to love the toys they purchase from us.
If you are not completely satisfied with your order, we are here to help.

Return Period

You may request a return within

30 days of receiving your order.

To be eligible for a return:
•The item must be unused and in its original condition
•The product must include original packaging
•Proof of purchase is required
Items that have been used, damaged, washed, or altered may not be accepted for return.

Non-Returnable Items

Certain products cannot be returned, including:
•Opened or used toys
•Personalized/custom-made products
•Gift cards
•Clearance or final sale items

Return Process

To start a return, please contact our customer service team:
Email:
support@[yourdomain].com
Please include:
•Order number
•Product name
•Reason for return
•Photos (if the product is damaged or defective)
Our team will review your request and provide return instructions.
Please do not send products back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you regarding your refund status.
Approved refunds will be processed within

5-10 business days.

Refunds will be issued to the original payment method.
Please note:
•Original shipping fees are non-refundable
•Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within

7 days of delivery.

We will work quickly to provide:
•Replacement products
•Store credit
•Full refund when applicable
Your satisfaction matters to us, and we will do our best to make things right.